Comment intelligence
Every comment in a thread is read in context — category, good-faith likelihood, relevance, and whether the point has already been answered elsewhere in the discussion.
Decision support for public leaders
PublicVoiceShield
Protect the message. Understand the audience. Respond with judgement.
PublicVoiceShield reads an entire social-media discussion — not one comment at a time — and advises whether to thank, reply, clarify, ignore, hide, report, block or escalate. It explains every recommendation, and it never acts without a person's approval.
AI advises. Humans decide. Every recommendation on this screen is decision support only and must be reviewed and approved by a person before any action is taken.
Built for the moment before you reply
Public leaders lose more ground to the wrong reply than to no reply. This platform gives teams a structured, auditable basis for that judgement.
Reputational protection
Emerging narratives, coordinated misinformation and accuracy challenges are surfaced early, with a clear view of who is actually reading the thread.
Human approval, always
Nothing is published automatically. Draft replies are suggestions; a named person approves, edits, ignores or escalates, and the decision is recorded.
Ethical by design
Criticism is never treated as abuse. Genuine disagreement is distinguished from trolling, and threats, allegations and safeguarding matters go straight to a human.
Context over volume
A question already answered three comments earlier is treated differently from a new one — and the platform tells you which is which.
When silence is stronger
Some comments gain reach only when they are answered. The recommendation says so plainly, and explains the reasoning.
Mandatory human escalation
Criminal allegations, threats, safeguarding concerns, doxxing and legal matters are never drafted for — they go to a named person.